Customer Service

Contacts

For assistance locating products, placing an order, returns, exchanges or styling advice please call 1-888-420-3334 Monday – Friday 9AM-6PM ET or email customerservice@tibi.com.
For questions regarding Tibi Events, Public Relations or commercial sample requests, please email press@tibi.com.
For wholesale information, please contact Sales@tibi.com.
For marketing and business development inquiries, please email busdev@tibi.com.
For career inquiries, please email careers@tibi.com.
For internship inquiries, click here.

FAQ

How do I place an order?
Tibi.com customers may place an order online or by calling our customer service representatives at 1-888-420-3334 who are available Monday-Friday 9AM-6PM.

How do I become a Tibi.com Registered Customer?
Tibi.com allows you to become a Registered Customer by simply filling in the required information and saving your information. Once registered, we will send you a confirmation email.

What if I lose my Tibi.com Registered Customer Password?
Tibi.com will email you a temporary password to the email address listed on the account.

What if I want to change my Registered Customer profile?
Tibi.com allows you to update and change your Registered Customer account whenever you would like to. Simply log in, click “edit” to make a change, and then “Save” once the appropriate corrections have been made to the account. If you have any questions or concerns, please call Tibi.com Customer Service at 1-888-420-3334 or email customerservice@tibi.com.

Do I have shipping options?
Tibi.com offers 3 UPS services: Complimentary Ground Shipping, 2-Day $18, and Overnight $25.

What is the Overnight Rush Shipping cut-off?
Orders placed after 2PM ET Monday-Thursday will not be guaranteed 2nd Day nor Overnight delivery. Orders placed Friday-Sunday will not be eligible for 2nd Day nor Overnight shipping.

Will I be taxed on my purchase?
Tibi.com does not charge sales tax in the United States with the exception of New York and Georgia. Tibi.com cannot override the designated state sales tax of these states.

Does Tibi.com ship internationally?
Tibi.com does not ship outside of the United States at this time. We are happy to service your international order requests through our Tibi Boutique whenever possible. Please call our Boutique at 212-226-5852 or Email CustomerService@tibi.com for details.

Can I add something to a pending order?
You may track your order to determine whether or not your order has been shipped. If your order is still in the fulfillment center, please contact our customer service representative at 1-888-420-3334 with your order confirmation number available.

Can I exchange an item?
If you would like to request an exchange, please call 1-888-420-3334 or email customerservice@tibi.com.

 

Can I return my Tibi.com order to the Tibi Boutique?
Tibi retail stores will not accept Tibi.com returns or exchanges. Please ship returns to:

Tibi.com
50 Innovation Dr.
Brunswick, GA 31525

What is an RA?
Tibi.com will provide you an RA, Return Authorization code, which is the return identification.

Why do I need an RA?
Tibi.com identifies all returns by the Return Authorization code, without which you are not guaranteed credit for your return.

I have not received my RA, what do I need to do?
Tibi.com will not provide an RA, Return Authorization code if your order has exceeded the allotted 14 day period. If your order is within the 14 day period, please contact Tibi.com Customer Service by either calling, 1-888-420-3334 or emailing customerservice@tibi.com.

What is the price adjustment policy?                                                                                                                                                                                                            We offer price adjustment in the form of store credit on products that have been reduced within 7 days of purchase. Please note items purchased with a promotional code or during a flash or sample sale are not eligible for a price adjustment.

Sizing

The size shown on the item’s label is indicated on every Product Page and converted into your Country’s corresponding size. Find the right size for you with the help of our Size Chart.