Shipping and Returns

Shipping

At this time, Tibi.com ships via UPS only within the United States. Click here to find a retailer near you.

Tibi.com shipping charges:

UPS Ground (7-10 Business Days) Complimentary Shipping
UPS 2-Day $18
UPS Overnight $25

Tibi.com is unable to guarantee expedited shipping requests if order is placed later than 2PM EST.

When placing your Tibi.com order, please take into consideration that we ship orders Monday through Friday. Orders placed on weekends and holidays or expedited orders placed after 2pm EST will ship on the next business day.

Tibi.com will provide a UPS tracking number once your order has shipped to help you anticipate the appropriate delivery date.

 

Return Policy

Tibi.com will only accept returns of full price merchandise within 14 days of the date on which ordered items are delivered to you.

All Sale merchandise is Final Sale and may not be returned.

Call Tibi customer service at 1-888-420-3334 to receive a return authorization number.

Customers are responsible for return shipping and may use their preferred carrier; however, we suggest using a service that provides a tracking number.

Returns must be received by Tibi in their original condition, not having been worn, or altered, and with all original tags, belts, designer packaging, and other items which may have accompanied your purchase still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Shipping and handling charges are non-refundable unless item is damaged or Tibi has made a shipping error.

We offer a price adjustment in the form of store credit on products that have been reduced within 7 days from the date of purchase. Please note items purchased with a promotional code or during a flash or sample sale are not eligible for a price adjustment.

Products purchased for commercial services (i.e. print/tv/film/visual productions) may not be returned. Requests for samples of this nature should be directed to the PR department. Please note availability of samples is not guaranteed.

If you would like to request an exchange, please call 1-888-420-3334 or email customerservice@tibi.com
In the event Tibi.com has processed the order incorrectly or the item is damaged, please call customer service at 1-888-420-3334 or email customerservice@tibi.com, so we may assist with an exchange.