Shipping and Returns
Standard Shipping Policy
Once your order has shipped, you will receive an email with a tracking number and an expected delivery date. However, Tibi cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility. Our selected carriers do not guarantee a specific time of day for expedited delivery services nor does expedited delivery include weekends.
Tibi.com currently accepts international orders to the following countries: Australia, Canada, China/Hong Kong, Denmark, France, Germany, Italy, Japan, Kuwait, Netherlands, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates and the United Kingdom. In addition to the delivery fee at checkout according to the shipping rates below, CUSTOMER WILL BE RESPONSIBLE FOR PAYING ALL DUTIES AND TAXES TO THE CARRIER UPON DELIVERY. For packages that are turned down at delivery, customer will be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return.
For orders outside of the countries listed, please contact Customer Care at 1-888-420-3334 or email@example.com.
Tibi.com shipping charges:
|Two Day Delivery||$5 (excluding Puerto Rico)|
|DHL Express||$34 USD|
|Europe and Asia|
|DHL Express||$78 USD|
|DHL Express||$100 AUD|
Two Day or Overnight Delivery orders are processed the same business day if placed by 2pm ET. Ground orders are processed within 1-2 business days. Allow 2-3 business days to process your order during sample sales, promotional periods or on a holiday.
Please note our delivery times:
|Ground Shipping||3-9 Business Days|
|Two Day Delivery||2 Business Days|
|Overnight Delivery||1 Business Day|
|Canada Express||2-4 Business Days|
|Europe, Asia and Australia Express||7-15 Business Days|
Standard Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return your purchase according to our Return Policy.
For orders shipped within the United States, Tibi.com will accept returns of full price merchandise within 14 days of the date on which items are delivered to you. For your convenience, we include a return label in your shipment and $8.00 will be deducted from the amount of your refund if you use the enclosed return label. Returns for Store Credit are complimentary when you use the return label provided. You may also use a shipping carrier of your choice, but we recommend using a courier that will provide you with a tracking number as Tibi is not responsible for lost or stolen shipments.
For orders shipped internationally, Tibi.com will accept returns of full price merchandise within 20 days of the date on which items are delivered to you. Upon receipt of your return request we will send an email containing a return shipping label. If you choose to use the label provided by Tibi.com, the return shipping fee, $34 USD for Canada, $78 USD for Europe and Asia, $100 AUD for Australia, will be deducted from your return merchandise credit. Customs duties and sales taxes are non-refundable through Tibi; however, you may contact your local customs bureau directly in an effort to recover these fees.
All sale, sample sale, and special items* are final sale and may not be returned.
*Special items include: Reinhard Plank for Tibi Straw Hats, Anita Ko for Tibi fine jewelry, Paige Novick jewelry, MSK Scarves, and Gift Cards.
Returns must be received by Tibi in their original condition, not having been worn or altered, and with all original tags, belts, designer packaging, and other items which may have accompanied your purchase still attached. Shipping and handling charges are non-refundable unless item is damaged or Tibi has made a shipping error.
How to Request a Return
To request a return, log in to your Tibi account and select the order number from the My Orders tab. Click on the “Return” link on the top of the page and fill out the form for the item(s) you wish to return. Select “Submit” to request authorization for the return.
Your RMA number will be sent to you via email once your request has been authorized. Write the RMA on the return portion of your invoice and include with your shipment.